Working with a Realtor: Client V.S. Customer
Every time you meet an agent today you have to sign a Working with a Realtor brochure, and then you have to choose whether you want to receive Customer or Client service. Many Buyers choose Customer Service. They want to be a free agent with no commitment to any one Realtor.
So what’s the problem?
When you choose customer service you have to find properties on your own and when you find them the Realtor only has to present the facts. They can’t offer opinions on what to pay for, whether it’s a good or bad choice, or what to look out for. You are left to decide based only on the listing information. In this market, with a shortage of listings, what would a Realtor do when they come across a great property? Show it to their clients first? They have to. However, with a customer they don’t have to show it to them at all. Or maybe they show it only after all their clients pass on it. It’s something like getting the leftovers. When buying a property what would you like, first choice or the leftovers?
That’s the difference between Customer and Client Service.